0

Your Cart is Empty

Terms & Conditions

INTRODUCTION


This website is operated by The Dermagician. Throughout the site, the terms “we”, “us” and “our” refer to The Dermagician. The Dermagician offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


STORE CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time for, any of the following reasons:

  • The product is not available / in stock
  • Your billing information is not correct/verifiable
  • Your order has been suspect of fraudulent activity
  • We cannot deliver to the address provided
  • In the event of misspelling, pricing or other errors or mistakes in the website information
  • Force Majeure


SECURITY

Security for the safety of your personal information, The Dermagician store uses STRIPE PAYMENT GATEWAY / SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.


DISCLAIMER

The Dermagician store's ambition is for the website to always be up and running, however The Dermagician store cannot guarantee this. The Dermagician store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.
Due to the colour settings of your computer, the colours of the products shown in the pictures in the The Dermagician store can differ from their actual colours. The Dermagician store cannot be held responsible for any such discrepancy.


PRICE CHANGES

The Dermagician store reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.



PAYMENT

The Dermagician store accepts payment by VISA / MasterCard / American Express / Euro Card. The full payment is charged when the package is dispatched. Credit card payment is made with our partner STRIPE. All transactions are encrypted and 100% secure. We also accept PayPal.


SHIPPING CHARGES

Shipping charges may be added to your order. Please view The Dermagcian store shipping rates for information on your specific shipping charge.
 If a certain cart threshold is met, shipping will be free.


CURRENCIES

The Dermagician store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR, USD or GBP into any other currency.


UNCOLLECTED PACKAGES

The Dermagician store will, not pay shipping costs for uncollected packages.


CONTACT INFORMATION TO CUSTOMER SERVICE

If you have any questions please contact the customer service at info@thedermagician.com


FEEDBACK AND COMPLAINTS POLICY

We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution